Terms and Conditions
Thank you for choosing The Room! We can't wait to see you. Please be advised of our salon policies before finishing your booking.
Your time and scheduled appointment is very important to us here at The Room and your appointment time is reserved especially for you. We understand that life gets busy and scheduling conflicts may arise and adjustments to your originally booked appointment may need to be made. However, our salon reserves valuable time and resources to accommodate each of our guest's appointments. Therefore, we kindly ask for 24 hours notice if you need to change or cancel an appointment.
If you do need to cancel or reschedule your appointment with less than 24 hours notice, we reserve the right to charge a cancellation fee. This fee will be equivalent to 50% of the scheduled service cost. It will be charged to your credit card on file (as per our Credit Card Policy) or we may require pre-payment of this fee prior to future appointments.
This fee is in place to protect and respect the valuable time of our highly sought after salon professionals. It is our policy that cancellation fees are to be paid in advance of booking or receiving any further appointments.
We appreciate your cooperation and understanding of our cancellation policy. Our goal is to provide the best service to all of our guests, and your adherence to this policy helps us achieve that.
We also require that certain appointment types have a credit stored privately on their customer file. This card will only be accessed or charged in the event of a late cancellation or missed appointment. If this is your first time booking with us, or we don't have a card on file for you, please expect a phone call from our Front Desk Team in order to securely obtain this information.
See you soon!