PAYMENTS - We accept Visa, MasterCard, Amex and Discover credit card payments and require holding a credit card on file to hold appointments. We do not accept cash and will not have any cash on hand to make change. Sorry (not sorry), no personal checks. In addition, we honor Apple Pay as well as Tap-and-Go Credit Card payments. An automatic $5 Eco/CSS Fee will be added to each service ticket to aid in helping our environment stay green and sustainable by recycling over 95 percent of our salon waste in addition to all PPE for your salon visit.
GRATUITIES - Tips are greatly appreciated and are not included in service prices. Unfortunately, tips cannot be added to your credit card while paying for your services. For your convenience, there is an ATM next door. Alternatively, our BOSS stylists also accept Venmo and Zelle Quickpay and will have their account handles handy. We’re pretty tech-savvy.
PRODUCT PURCHASES + RETURNS - We guarantee that you will love the awesome hair products we have specifically selected for your hair needs; however, we understand that sometimes they may not be the right fit [gasp]. You can exchange your unused hair product for another, but unfortunately we do not offer refunds. Any and all hair extensions and hair replacement pieces are final sale and cannot be returned or exchanged once purchased or applied. Any clip-in hair extensions must be paid in full upon ordering.
BOSS ETIQUETTE - Please arrive on time for your appointment. If you should arrive later than 15 minutes, we may ask you to reschedule or forgo your blow-dry after your haircut. As a courtesy to other guests receiving services, please turn your cell phone to silent mode and refrain from any loud or disruptive speaker conversations or video playback. If you need to make or take a call, please use waiting area and maintain a quiet level of conversation (AKA use your indoor voice) prior to or after your service.
CANCELLATION POLICY - BOSS HAIR GROUP adheres to a strict 24 hour cancellation policy. If you are canceling or rescheduling your appointment with less than 24 hours notice, you will be charged 50% of the service price. Any client who fails to show for their scheduled appointment will be charged 100% of the service price. We’re holding the time for you, and time is money, darling!
For any full service Keratin Smoothing Treatment, BOSS HAIR GROUP requires a 48 hour notice of cancellation or rescheduling. If a Keratin appointment is canceled or rescheduled with less than 48 hours notice, 50% of the service price will be charged to the client. Any client who fails to show for their scheduled Keratin appointment will be charged 100% of the service price.
All Keratin Smoothing Treatments, Hair Extensions and Hair replacement services require a non-refundable 50% deposit at time of booking in order to reserve appointment. Please understand how busy we are and chasing down deposits is not the best use of our time. Please call salon directly at 312-374-1345 to cancel or reschedule any appointment.
Questions?
TEXT US at 608-618-1345
CALL US at 312-374-1345
EMAIL US at contact@bosshairgroup.com