Terms and Conditions

Online Booking Terms & Conditions

Cancellations

Cancellations or reservation changes must be made at least one business day in advance, this allows our team the opportunity to accommodate other guests and will be greatly appreciated. Cancellations made with less than 24 hours’ notice will be subject to a charge of 50% of the service fee and forfeit of online deposit. No-show reservations are subject to a cancellation fee of 100% of the service appointment.

Online booking deposit's are non refundable, if you choose to cancel your appointment within the 24 hour timeline you may  you may use your deposit for another appointment time or retail item. If you cancel your appointment without a 24 hour notice or no show  your deposit will be forfeited

Late Arrivals

To ensure the promptness of all reservations we reserve the right to reschedule any reservation that is 15 minutes late or later to another convenient time. We will always do our best to accommodate our guests however, we can only do what we can with the time available. 

Redo

Elevate stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service.

Payment

Elevate Accepts Visa, MasterCard, Discover, American Express and cash for payment of services and products. We do not accept checks on your first visit. 

Returns/Refunds

Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied.

Elevate proudly stands behind all of its products. Should you find dissatisfaction with any of these products purchased at Elevate, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.

All Sales of hair brushes, combs, hair accessories (clips, hair bands, etc.) extensions/wigs, Boutique items (jewlery, gifts) opened  Make-up, Holiday items, discontinued items  are final. No returns and no exchanges.

Tools (blow dryers, flat irons, etc) may be returned within 30 days of purchase, providing they are in their original packaging, for exchange only.

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Elevate reserves the right, in its sole discretion, to change the Terms under which Products, Services @ elevatehairstudio.com is offered. The most current version of the Terms will supersede all previous versions. Elevate encourages you to periodically review the Terms to stay informed of our updates. 

By booking your appointment online you agree with these terms and conditions.