Cancellation Policy

At Roots Beauty Studio, we strive to provide exceptional services and a seamless experience for our clients. To help us maintain our schedule and ensure availability, we have implemented the following cancellation policies:

For Services Over $100:

1. **Reservation Credit Requirement**: A non-refundable reservation credit (deposit) of 50% of the total service cost is required to be placed at the time of booking for all services priced over $100. This credit will be applied to the total amount due for your appointment at checkout. This credit secures your appointment and ensures that we can allocate the necessary resources for your visit.

2. **Cancellation and Rescheduling**: We understand that circumstances can change. However, if you need to cancel or reschedule your appointment, please do so at least 24 hours in advance. If you cancel/reschedule your appointment within 24 hours or do not show up for your appointment, your credit will be forfeited and applied as a cancellation fee. 

For All Other Services:

1. **Card On File Requirement**: A card on file is required at the time of booking for all services priced under $100 to secure your appointment time.
2. **Cancellation and Rescheduling**: We understand that circumstances can change. However, if you need to cancel or reschedule your appointment, please do so at least 24 hours in advance. If you cancel/reschedule your appointment within 24 hours or do not show up for your appointment, your card on file will be charged a cancellation fee totaling 50% of the services scheduled. Cancellation fees are non-transferrable and non-refundable.
3. **Card Declined**: In the event that your card is declined or invalid, you will be required to pay the 50% cancellation fee for the missed appointment prior to booking futher appointments. 

Grace Period: Roots Beauty Studio allows a 15 minute grace period for any services book for 60+ minutes. Arriving more than 15 minutes late will be considered a no show and the cancellation policies above will be applied.

We appreciate your understanding and cooperation with our cancellation policy, as it helps us continue to provide high-quality service to all our clients. Thank you for choosing Roots Beauty Studio!